Student Services - Education Specialist(s) have direct contact with prospective and current EBCI Higher Education seeking students {high school and adult} . Education Specialists provide guidance through the Higher Education funding process, establishing student files, requesting documents, submitting requisitions for payment, and maintaining communication with prospect and currently funded students until completion of their degree(s).
- Prepares and submits funding requests for EBCI students who are seeking higher education and certificate programs.
- Under direction of Supervisor - Education, Manager - Higher Education, conducts outreach and in person sessions to prospective students, informing them of funding opportunities, processes, and scholarships.
- Serves as a mentor for the Summer Youth College Experience program and participates in other events that promote higher education and career development.
- Continuously communicates with students and/or their designated person(s) to ensure deadlines are met, policy is effectively communicated; thusly, reducing the number of students in payback status.
- Creates student files in accordance with established internal policies, monitoring and updating continuously to avoid lost or outdated information.
- Enters student information into a master database or other digital collection medium, ensuring standards of entry are uniform.
- Maintain digital record and logs for easy data retrieval, including entry into databases and other software as mandated by the Department and in compliance with other EBCI departments' policies.
- Compliance/Data Retention - maintain student files according to established practices and policy.
- Follows established and approved, Higher Education Funding Policy in all funding transactions, working collaboratively with the Education Supervisor to identify areas for improvement and creating efficiencies by recommending solutions.
This position is not responsible for supervising others. This position is supervised by program leadership.
Experience: One (1) year of related experience required. Experience to applying specific specialized technological knowledge and skills, such as communication of data retention (printed collateral and digital).
Education: Bachelor’s Degree in related field required.
Licenses & Certifications: Valid, insurable NC Driver’s License required.
- Higher education funding for community, university, trade, vocational, and post-secondary education entities.
- Knowledge of EBCI and department policies and procedures.
- Working knowledge of higher education processes (i.e., FAFSA, financial aid).
- Must have knowledge of software programs and skilled in the use of basic office equipment such as computer, calculator copier phone system scanner etc.
- Must have the ability to establish maintain effective working relations with students and coworkers.
- Must be familiar with scholarships, financial aid, and funding opportunities.
- Requires good written and verbal communication skills.
- Six (6) months to one (1) year in the position would be required to become proficient in most phases of the job.
* Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.
EBCI reserves the right to revise the position description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Complete job description is found on application site.
Education
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